Talking to crazy: how to deal with irrational people


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Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control?

According to Mark Goulston, the author of Talking to Crazy, the key to handling irrational people is to learn to lean into the crazy — to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally.

Talking to Crazy is available online via the Library’s Books 24×7 database. You can also find other helpful eBooks on dealing with difficult people in the Books 24×7 database.

Talking to crazy: how to deal with the irrational and impossible people in your life
Goulston, Mark. ( 2016)
Showing you how to reach unreasonable people, this powerful and practical book explains how the key to handling irrational people is to learn to lean into the crazy—to empathize with it and transform yourself from a threat into an ally.

Workplace conflict resolution essentials for dummies
Scott, Vivian. (2015)
Whether you’re new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, this clear and practical resource offers the expert guidance you need to ensure your workplace environment is positive and productive.

How To Deal With Difficult People: Smart Tactics for Overcoming the Problem People in Your Life
Hasson, Gill.  (2015)
Arming you with all the tools and tactics you need to handle all kinds of people, this book explains how to cope with a range of situations with difficult people and to focus on what you can change. Why let someone else’s bad attitude ruin your day

Dealing with difficult people for rookies
Kay, Frances. (2014)
Written in an easy-to-read style, this is a practical book for understanding and dealing with the wide range of characters you meet in your working life, and will arm you with the ammunition you need to cope with situations from the norm to the outrageous.



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