10 immutable laws of email etiquette


Dog with mouth open

Mind your manners!

There are so many rules in life.

Don’t chew with your mouth open. Don’t eat after 7.30pm (you can thank Oprah for that one). And the wardrobe-limiting – blue and green should never be seen unless there’s something in between.

Nobody can follow all the rules. You have to pick and choose ones that resonate with you.

Whether you are partial to a midnight snack in your blue and green onesie, or you chow down at a work function with your mouth open, you have to consider which ones may have a negative impact on your life.

Let’s be honest, wearing an olive green blouse under a navy suit will hardly hold you back at work. Unless you work at Vogue, and even then, it could be perceived as fashion-forward.

And it’s the same with email. There are some email etiquette rules that you should absolutely follow so you don’t horrify your colleagues with your awful email manners.

Then there are others which you can flagrantly break with no consequences. For instance, a clear subject line is super helpful, but if you forget to write one, it’s no biggie (or is it? You tell me).

And if you happen to overuse exclamation marks in a friendly email to a colleague, they’ll know you’re just enthusiastic, and not childish and unprofessional.

So what are the email etiquette rules you should absolutely follow?

Tim Sanders discusses the 12 immutable laws of email etiquette in a video series on Books24/7 (yes, there are videos in the popular eBook database). Here’s 10 of his immutable laws:

  1. 1.  Don’t give bad news over email
  2. 2.  Don’t copy an email over someone’s head
  3. 3.  Stamp out ‘reply to all’
  4. 4.  Think before you forward
  5. 5.  Never pre-address an email
  6. 6.  Don’t send an email at unprofessional hours
  7. 7.  Don’t write War and Peace over email
  8. 8.  Break the thread with a phone call
  9. 9.  Don’t send an email to someone that you could hit with a rock (figuratively-speaking)
  10. 10. Don’t send massive attachments (without warning)

To access the video, search for ’email etiquette series’ in Books24/7.



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s