6 ways to cut back on your iPhone data usage

Photo of iPhone

Do you love your iPhone, but hate the amount data you’re churning through? We can help! Check out our handy tips and tricks to reduce the mobile data usage on your iPhone.

Android devices have similar data saving capabilities – just check your online manual for details.

1. Disable Wi-Fi assist
Wi-Fi assist lets you stay connected to the Internet when Wi-Fi signal strength is weak by automatically switching over to mobile data.

2. Disable Background App Refresh
Background app refresh automatically updates your app content. But fear not, you can disable this function and it may even help with your battery life.

3. Disable automatic downloads
Purchased something new from iTunes on a different device? You can select to download it to your iPhone via Wi-Fi only.

4. Turn off cellular data usage for iCloud
If you use iCloud to transfer documents and data, it could be syncing using your mobile network and draining your data.

5. Avoid streaming high-quality music
Apple has created the option to stream high-quality music regardless of your being on Wi-Fi or mobile data. The higher the quality, the more data is needed to stream!

6. Disable auto play videos on apps
Some social media apps such as Facebook, Instagram, Snapchat, Vine and Twitter automatically play videos which can use a lot of data. Switch off auto-play via the app settings.

Head to the Mobile Phones Self Help page to find out how to turn off these settings, improve your mobile coverage and more!


What to do when retiring your old mobile device

Have you recently upgraded your mobile phone, or are you thinking about it in the near future?

With the continual innovation of new technology, the life expectancy of your mobile device can be as short as three years before you need to update – or maybe you elect to update sooner to stay on top of the newest releases.

So what should you do with your old device? Recycle it, of course!

Griffith is committed to finding sustainable solutions for our end of life electronics as part of our E-Waste and Sustainability campaign. To facilitate this, there are E-Waste recycling stations at each campus library, as well as the EcoCentre and various student centres.

However, just as you wouldn’t leave a public computer without logging out of all your personal accounts, don’t forget to remove your personal data from your mobile device before disposing of it!

Lately, there has been an increase in the number of phones being dropped off to be recycled that still have access to the owner’s highly confidential data: private text messages, personal photos, online accounts and even banking passwords!  

To avoid the risk of having your accounts hacked or money stolen, it’s important to ensure you remove your personal data before your recycle.

Simply follow the checklist below, then get recycling!

  • Back up the device
  • Manually remove any personal information (a factory reset does not necessary delete all personal information)
  • Log out of online accounts  (iCloud, iTunes, App Store, Google Play, etc) and social media (Facebook, Instagram)
  • Manually turn off any ‘find my phone’ applications (i.e. Find my iPhone and Android Device Manager)
  • Unpair any devices such as Car Media or iWatch
  • Perform a factory reset
  • Remove your SIM card

For further information on the data management of your device before recycling visit the Recycling Devices webpage, or take a look at the tips on the Mobile Muster, Apple iOS, or Android websites.


The Customer Satisfaction Survey in GSM has been streamlined!

Have you ever had an IT or library issue, question or request that you needed help with? If you’re at work, chances are you’ve contacted the Library or IT Service through the many available channels (chat, phone, email or online form) and had a job logged in the Griffith Service Manager (GSM).

Because customer satisfaction is important to Griffith, you would have been sent a Customer Satisfaction Survey via email upon the resolution of your job.

The Customer Satisfaction Survey has recently been updated to a simplified survey. And of course, you’ll want to fill it out!

The new survey has two questions: 

  1. 1. Are you satisfied or unsatisfied with the support you received?
  2. 2. Are you satisfied or unsatisfied with the product/service you received support for?

According to the Service Management Office Manager, Marty Miller-Crispe, the reason for the change is two fold.  

‘The new survey simplifies the response. Griffith staff and students can indicate if they are happy with the service provided or not’.

Secondly, ‘we have added a question to differentiate between customer satisfaction with the support received and the product or service they had the issue with’.

Marty explains that this will improve reporting by making it easier to identify where the issue lies.

If you have any questions about the new Customer Satisfaction Survey, please contact the Service Management Office.
Read the rest of this entry »


Are you a cyber security warrior or sleepwalker?

Today’s reliance on digital technology has led to a heightened risk of digital and cyber threats. Therefore, it is imperative that cyber security is high upon our (and everyone’s) radar!

Griffith is committed to cyber security, and keeping its systems and data safe. However, you’ve also got a role to play. You can find information on how to stay cyber-safe at our recently launched Cyber Security website.

Want to find out more? Attend one of our information sessions, which are being held across all campuses. There’s no need to register – just turn up!

Campus Date Location Time
Gold Coast Tuesday 21 November G06 1.04 11.30 am – 12 pm
Logan Wednesday 22 November L08 Theatre 1 10.30 am – 11 am
Nathan Wednesday 22 November N29 0.06 2.30 pm – 3 pm
Mt Gravatt Thursday 23 November M09 1.129 10.30 am – 11 am
South Bank Thursday 23 November S07 1.23 2.30 pm – 3 pm

These sessions will cover the cyber security basics, including:

  • What is happening in the cyber threat landscape (it’s actually pretty interesting!).
  • What the ‘Internet of Things’ (IoT) means.
  • What a Botnet is.
  • What phishing is – they’ll even step through a typical phishing example, explaining how they operate, what sort of people are doing this and why, and what it means for you.
  • Understanding how you can protect yourself from phishing threats in email and on social media.
  • Advice to help stay protected at home, at work and while travelling.  

As we head into 2018 Griffith’s Cyber Security team will continue to deliver activities, training and updates – so stay tuned (and stay cyber vigilant)!


These are the 25 worst passwords of 2016

Halloween has recently passed. A day where we are reminded of frights, scares and horrors. While this is an American-centric holiday, there are some mortifying things a lot closer to home. Like cybersecurity.

We know, it doesn’t sound that scary, does it? Well not as scary as Keeping up with the Kardashians reaching 10 years of air time and 14 seasons. But it can be. Our online world is wrought with potential viruses and hackers.

A large part of keeping your online world secure is passwords. But with so many accounts, come so many passwords. Some are fine – set once and it’s it. Some will prompt you to change at set periods (and they may not all align).

For example, the security-conscious folk at Griffith regularly makes us change our passwords to ensure our account is safe from hackers. And we totally appreciate the automated prompt to stay on top of our online-security. But let’s be honest, it’s hard having to think of a password that is different from your previous 13, has at least six characters, a mixture of letters and numbers… shall we go on? So inevitably, you may choose a password that is too simple, weak or just plain obvious.

So SplashData made a naughty list; the 25 worst passwords for 2016. The list is based on more than 5 million passwords that leaked online last year, and posted for sale online (see, we told you it was scary!).

Is your password on the list?

  1. 1. 123456
  2. 2. password
  3. 3. 12345
  4. 4. 12345678
  5. 5. football
  6. 6. qwerty
  7. 7. 1234567890
  8. 8. 1234567
  9. 9. princess
  10. 10. 1234
  11. 11. login
  12. 12. welcome
  13. 13. solo
  14. 14. abc123
  15. 15. admin
  16. 16. 121212
  17. 17. flower
  18. 18. passw0rd
  19. 19. dragon
  20. 20. sunshine
  21. 21. master
  22. 22. hottie
  23. 23. loveme
  24. 24. zaq1zaq1
  25. 25. password1

Read the full article in Network World, available via the ProQuest database.

How safe is your password? For tips on keeping your password secure, go to Griffith University’s Passwords page.


Have a staff Mac? Update it to stay cyber-safe!

Our Office of Digital Solutions staff have been working hard over the trimester break to ensure all computers are up-to-date and protected against cyber threats.

In late October, we introduced Parallels Mac Management technology for all staff Mac computers (that’s 1500 to be exact!).

Parallels Mac Management enables compliance and control of our Mac fleet centrally, enforcing security policies and enabling image deployment and software management. The technology also provides inventory and reporting tools for managers and allows users to browse and install approved Mac applications.

Mac computers are not immune to viruses or cyber attacks. Parallels Mac Management enables us to quickly deploy critical software updates to your computer, ensuring that your data and privacy are protected.

So, what do you need to do?

Well, if you received a Mac computer prior to 26 September 2017, you’ll need to install the App. To do so, follow the installation steps here.

*Note: If you have received a new Mac computer since 26 September 2017 no action is required and your computer is up to date.

For further installation queries contact the IT Service Centre.


What’s new with Lecture Capture?

Lecture Theatre

You may have noticed a recent switch between the old system for recording lectures – EchoCentre, to the new system – Echo360 (Active Learning Platform).

The Echo360 (Active Learning Platform) is now live at Griffith University, and all new Lecture Capture recordings henceforth will be uploaded to the Echo360 (Active Learning Platform).

Recordings that were in the previous version of the software, accessed via the EchoCenter, will remain available to students as per the Data Retention policy.   

Why are we telling you this? Well, it’s pretty important. If your Trimester 3 2017 course uses the lecture capture service, you will need to update your Learning@Griffith course site by adding and configuring an Echo360 link. This is necessary to allow your students (and yourself!) access to recordings. This link is also where you’ll head to view future recording schedules, as well as access other functions.

If you use Personal Capture to create videos from your computer, don’t forget to update your Personal Capture software as the previous version cannot upload recordings to the new Echo360 (Active Learning Platform) service.  

The new Echo360 (Active Learning Platform) provides opportunities for you to present content in new, more interactive ways, using presentation tools such as activity slides

Now, don’t fret, the process of recording lectures will continue unchanged. However your students will have access to a few new tools, including functions to take notes and bookmark key locations in recorded lectures

In addition, instructors will have access to an Analytics tool which will allow you to get a sense of how students are utilising the Lecture Capture service in your course.

If you’re after further information, the Echo360 – Active Learning Platform project website has links to all the information you need to know about ensuring that your recorded presentations run smoothly. You can also check out videos describing the new environment and functionality.

Feedback of any kind is welcome at the project email address echo360upgrade@griffith.edu.au.