Tech Assist bars have launched at Griffith

Always wished you could get help with your device from a specialist in person? Well, now you can—with Tech Assist!

Tech Assist bars were introduced on Monday (2 July) and have Tech Specialists ready to support you!

What can Tech Assist help with?

Tech Assist bars provide free face-to-face support for installing and accessing new Griffith technology from your devices, such as Office 365 and assisting students involved in the trial.

Where can I find Tech Assist?

There is a Tech Assist bar at every campus:

  • Gold Coast: Health Sciences Building (G05 3.42)
  • Logan: Library (L03)
  • Mt Gravatt: Library (M13)
  • Nathan: Library (N53)
  • South Bank (QCA): Library (S03)
  • South Bank (QCGU): Library (S01 1.23)

Do I need to book?

Online bookings are available but not essential.

Book a 15-minute session with a Tech Specialist or just walk in for assistance.  Bookings are given priority, so if the Tech Specialists are busy they will book a session for you at a time that’s convenient.

Find more information at the Tech Assist webpage.

What were the worst passwords of 2017?

Online accounts: Email, Netflix, PayPal, Spotify, Facebook, Twitter, online banking, Uber. Shall we go on?

We can barely live without them in the 21st century. We certainly couldn’t work without them.

A large part of keeping your online world secure is passwords. But with so many accounts, come so many passwords. Some are fine – set once and that’s it. Some will prompt you to change at set periods (and they may not all align).

But let’s be honest, it’s hard having to think of a new, secure password every time, or even to update your password in the first place if you don’t get that prompt.

So inevitably, you may choose a password that is too simple, weak or just plain obvious.

So SplashData made a naughty list; the 25 worst passwords for 2017. The list is based on more than 5 million passwords that leaked online last year.

Check out the naughty list and see if any of your passwords are hacker-friendly. Here are a few offenders:

  1. 1. 123456
  2. 2. Password
  3. 3. 12345678
  4. 4. qwerty
  5. 5. 12345
  6. 6. 123456789
  7. 7. letmein
  8. 8. 1234567
  9. 9. football
  10. 10. iloveyou
  11. 11. admin
  12. 12. welcome
  13. 13. monkey
  14. 14. login
  15. 15. abc123
  16. 16. starwars
  17. 17. 123123
  18. 18. drafon
  19. 19. passw0rd
  20. 20. master
  21. 21. hello
  22. 22. freedom
  23. 23. whatever
  24. 24. qazwsx
  25. 25. trusno1

Read the full article in Newstex Global Business Blogs, available via the ProQuest database.

How safe is your password? When creating your password, we recommend you create a strong, easy-to-remember yet hard-to-guess password; preferably constructed as a ‘Passphrase’ (see example below). 

For tips on keeping your password secure, go to Griffith University’s Passwords page.

  1. Passphrase Example:A simple password such as ‘Hot Salsa’ is extremely easy to crack, although it meets the minimum eight characters when used as one word. It can be made much stronger by changing it to a passphrase like ‘Il1keH0t$@lsa!’. This pass phrase is saying ‘I like hot salsa’ and contains 14 characters including alpha (lower and upper case), numeric and special characters. It will be difficult to guess, yet it is fairly easy to remember. Secret questions can help you remember your password, and you could also use variations across different systems.

3 steps to increase your online privacy awareness

14 to 20 May–besides being almost the end of teaching for you this trimester–is Privacy Awareness Week.

Privacy Awareness Week is an annual government initiative, which aims to ensure people are better informed about the privacy and protection of their information and online identity.

You’ve probably seen Mark Zuckerberg’s face plastered all over the media recently. The recent Facebook Cambridge Analytica scandal highlights just how important privacy is.

We all use personal information to engage in work, social and business activities. However, disclosing too much or the wrong type of information to the wrong parties can compromise your privacy and negatively impact your digital reputation.  

There are three simple steps you can follow to increase your knowledge of online privacy:

1. Be aware of what personal information is

Personal information is anything that could identify you. This includes your:

  • name
  • date of birth
  • address
  • email
  • phone number
  • social media ID
  • and more.

2. Be aware of how your personal information is being shared

It’s worth reading up on how social media, apps and games etc. collect and use the information you provide. Your digital identity has a long life so the consequences can be serious. You can locate this information in the company’s Privacy Policy. Below are a few privacy policies for companies you may provide your data to:

3. Follow good practices for privacy

For more information on cyber security tips visit the Griffith University cyber security website

What do you think of Griffith’s IT services?

Your feedback is very important to us. No really, we mean it. While you may have read that sentence in a monotonous tone, similar to when you’re on hold for two hours and keep hearing an automated voice tell you ‘your call is important to us’, in this case, it’s very genuine.

In fact, our Office of Digital Solutions has an entire team dedicated to policy, planning and performance. Assessing our performance, that is.

If you’re a Griffith IT user (we’re pretty certain that’s all of you), you may have been selected to give your opinion on the quality of Griffith’s IT services.

It’s a completely randomised selection process, so check your Griffith email for an email from ‘Voice Project’ to see if you have been invited to participate in this year’s IT Service Quality Survey. Questions will focus on your experiences with using our IT services, resources and facilities.

The information will assist the Office of Digital Solutions in reviewing the effectiveness of what we do and identifying areas of improvements for clients. It will also allow for benchmarking of services and performance against other universities in Australia and New Zealand.

The survey is confidential and will be open from 1 May to 18 May. Upon completion of this survey you will be eligible to enter the prize draw to win a $100 pre-paid Visa card.

If you haven’t been selected for the survey, but do feel an itching to provide your feedback, don’t fret. You can provide feedback at any time using the provide feedback on our IT services link from the Staff IT Self-Service Centre.


Free anti-virus software for staff – it’s not a trap!

We’ve focused on cyber security lately and in fact, we’ve recently launched an entire new cyber security website.

It’s full of tips and information to help keep you protected from the dark side: any human or droid that may want to steal your passcodes, clone your identity, encrypt all the files stored on your PC or droid, and extort you for money to get them back. All that nasty Sith Lord stuff.

Luckily, our Cyber Security team here at Griffith are the exact opposite of nasty. In fact, they’re Star Wars Battlefront league material and they’ve got your best interests at heart.

On top of ensuring all of Griffith’s staff and student computers are adequately secure and protected from viruses, they want you to be protected on your personal devices too.

Did you know that all staff are able to download Symantec Endpoint Protection from our website for their own use?

To do so, simply follow the below instructions:

  1. 1. Go to the webpage Accessing the Software Download Service on Google Drive.
  2. 2. Simply follow the instructions on this page to locate the Symantec Endpoint Protection (SEP) folder on your Google drive via Gmail.
  3. 3. In the SEP folder, you will find a zipped up downloadable version of SEP for Mac and for Windows.
  4. 4. Download the correct file for your computer type.
  5. 5. Once downloaded, run the file to install Symantec.

You can also use your Griffith email address to get 50% off selected Norton anti-virus products, including Norton 360. Simply follow the prompts here.  

Now, not only are our Cyber Security staff basically of the Jedi order, they’re here to protect you from any possible threats which may try to attack your cyberworld. If you do notice anything phishy, you can report it online. Count Duqu has no hope against our Jedi-staff.

Boost your SharePoint skills with Master Class

Do you use (or want to start using) SharePoint? Want to sharpen your SharePoint skills?

Then you definitely need to check out the SharePoint Master Class blogWritten and managed by the Business Enablement Teamthe blog contains posts outlining how to use different aspects of SharePoint.

You’ll also find interesting content on information management ideas, as well as information on any upcoming events.

The SharePoint Master Class blog is ideal for anyone who is either currently using SharePoint or would like to start. You’ll find a great range of information from basic to more in-depth.  

If you need some further assistance, you can also book a one-on-one SharePoint training session with someone from the Business Enablement Team. They can help you get started, or help answer any of your curly questions.  

To book a training session, simply select an open appointment slot from the Business Enablement Team calendar, and book in.

6 ways to cut back on your iPhone data usage

Photo of iPhone

Do you love your iPhone, but hate the amount data you’re churning through? We can help! Check out our handy tips and tricks to reduce the mobile data usage on your iPhone.

Android devices have similar data saving capabilities – just check your online manual for details.

1. Disable Wi-Fi assist
Wi-Fi assist lets you stay connected to the Internet when Wi-Fi signal strength is weak by automatically switching over to mobile data.

2. Disable Background App Refresh
Background app refresh automatically updates your app content. But fear not, you can disable this function and it may even help with your battery life.

3. Disable automatic downloads
Purchased something new from iTunes on a different device? You can select to download it to your iPhone via Wi-Fi only.

4. Turn off cellular data usage for iCloud
If you use iCloud to transfer documents and data, it could be syncing using your mobile network and draining your data.

5. Avoid streaming high-quality music
Apple has created the option to stream high-quality music regardless of your being on Wi-Fi or mobile data. The higher the quality, the more data is needed to stream!

6. Disable auto play videos on apps
Some social media apps such as Facebook, Instagram, Snapchat, Vine and Twitter automatically play videos which can use a lot of data. Switch off auto-play via the app settings.

Head to the Mobile Phones Self Help page to find out how to turn off these settings, improve your mobile coverage and more!