What to do when retiring your old mobile device

Have you recently upgraded your mobile phone, or are you thinking about it in the near future?

With the continual innovation of new technology, the life expectancy of your mobile device can be as short as three years before you need to update – or maybe you elect to update sooner to stay on top of the newest releases.

So what should you do with your old device? Recycle it, of course!

Griffith is committed to finding sustainable solutions for our end of life electronics as part of our E-Waste and Sustainability campaign. To facilitate this, there are E-Waste recycling stations at each campus library, as well as the EcoCentre and various student centres.

However, just as you wouldn’t leave a public computer without logging out of all your personal accounts, don’t forget to remove your personal data from your mobile device before disposing of it!

Lately, there has been an increase in the number of phones being dropped off to be recycled that still have access to the owner’s highly confidential data: private text messages, personal photos, online accounts and even banking passwords!  

To avoid the risk of having your accounts hacked or money stolen, it’s important to ensure you remove your personal data before your recycle.

Simply follow the checklist below, then get recycling!

  • Back up the device
  • Manually remove any personal information (a factory reset does not necessary delete all personal information)
  • Log out of online accounts  (iCloud, iTunes, App Store, Google Play, etc) and social media (Facebook, Instagram)
  • Manually turn off any ‘find my phone’ applications (i.e. Find my iPhone and Android Device Manager)
  • Unpair any devices such as Car Media or iWatch
  • Perform a factory reset
  • Remove your SIM card

For further information on the data management of your device before recycling visit the Recycling Devices webpage, or take a look at the tips on the Mobile Muster, Apple iOS, or Android websites.


Why you need to replace your old mobile phone

a photo of an old Nokia mobile phone

Mobile network carriers around the world are planning to shut down their 2G networks to make way for the faster, more efficient 4G.

In Australia, Optus and Telstra have announced their 2G networks will be shut down within a year. Once the networks have shut down, 2G devices will no longer work.

When will the 2G network be shutdown?
Optus: April 2017
Telstra: 1 December 2016 (excluding Christmas Island)

How do I know if I have a 2G device?
Check the specifications in your manual or the search the model online to find out if it is a 2G device. If your mobile phone is not a smartphone (for example an old Nokia), then chances are it’s 2G and will need to be replaced.

Note that M2M (machine to machine) devices can also be 2G. M2M technology is used in ticket machines, parking meters, smart meters (for electricity, gas and water), security equipment, vending machines, medical alarms and other equipment. Read the manual or search online to find out if it’s 2G or not 2G.

What do I need to do if I have a 2G device?
You will need to upgrade or replace the 2G device. You will also need to replace your SIM with a new 3G/4G SIM. If you choose not to update your 2G device, it will simply stop working after the 2G network closures.


Guess who saved $160,000 this year?

Image of pink piggy bank on human palms

The Mobile Migration Project Team has moved all Griffith supplied mobile phones and devices to a more cost effective Optus plan. So far, this year they have saved the University over $160,000 in mobile call and data costs.

To achieve such great savings, the Team:

  • Moved 860 existing Optus services to the new Optus plans
  • Migrated 288 Telstra services (155 phones and 133 tablets) to the new Optus plans
  • Audited the entire Griffith mobile fleet and disconnected 140 unrequired services
  • Introduced new processes (including regular audits) and online forms to streamline requests
  • Implemented SMS alerts to help you manage your data usage

To help keep costs down:

For more information on mobiles and plans, visit the Collaboration website.


Travelling overseas for work?

  • Before you jet off, make sure you read this priceless advice about using your Griffith mobile devices overseas.

Did you know that international data downloads are not included in your Griffith mobile data plan? Downloading data when travelling overseas can result in a bill of hundreds, even thousands of dollars with excessive downloads leaving you majorly out-of-pocket.

To make sure that you’re trip doesn’t come with any nasty surprises, here’s some priceless information to help you stay connected without racking up huge bills.

There are 5 things you must do before you travel:

1. Review your responsibilities to ensure no unnecessary or excessive expenditure is incurred as specified in the Griffith Staff 6.15.05 Travel Policy and IT Code of practice.

2. Print a copy of the Read before you travel guide to take with you as a reference, which helps you to familiarise yourself with the different options for staying connected including:

  • 95% savings with a local pre-paid sim
  • Up to 75% savings with a TravelSIM
  • 100% savings with Eduroam
  • 100% savings with free WiFi hotspots
  • International roaming

3. Check which service is available at your destination and understand call and data charges.

4. Check your mobile device settings so you can change settings before your depart Australia (see the quick reference guide to adjust settings on an iPhone or iPad).

5. Turn off all call forwards to your mobile.

For more information visit the Travelling with your Mobile Device website or contact Library and IT Help.

Happy travels!


New version of Griffith App launched

2014-griffith-app1

  • New year, new app!

The Griffith App, developed in partnership with Blackboard inc, provides students, staff and visitors with a diverse suite of interactive features designed to provide invaluable information and nifty resources. Over the past 6 months Information Services staff have been working to bring you this marvellous new version of the Griffith App that current students all know and love. Intrigued? You should be. The new version of the app comes with the following new features:

  • A new, more elegant interface
  • A new Courses feature – this currently links to the Degree and Career Finder public web page. But fear not! INS is working on a mobile enhanced version which will go live soon, and users won’t have to update their app to access the mobile enhanced version when it’s ready
  • Study 2015 – this new feature links to the now mobile-friendly Future Students page where future students will be able to easily and quickly access the information they need about enrolling at Griffith via their mobile device
  • International – this part of the app redirects to a mobile-friendly version of Griffith’s International Homepage. Griffith International are currently working on mobile enhanced material. Once completed, the link to the new material will automatically redirect, meaning users won’t need an update to access it.

Aside from this, the existing features we all know and love have remained unchanged.

The release of this new version of the Griffith App is a radical move forward. The new platform provided by the vendor (Blackboard Mobile “Mosaic”) gives us the freedom and flexibility to rapidly develop and innovate. After this release, we’ll be looking at including even more useful features, even entertaining the idea of floor plans to guide students through the (sometimes labyrinthine) buildings of each campus – a venture that both Blackboard inc and Google have already done some work in.

The App is available for Apple iOS and Android devices. There’s also a web-based version of the app called “Smart Phone” that is mobile-friendly and accessible to all other types of smart phones with Internet connectivity.


It’s coming….How will IPv6 affect you?

  • Griffith prepares for vital switchover to IPv6

The Internet has been growing substantially over the past decade. The ability to connect to the Internet is extremely important, especially with the widespread use of devices such as iPhones, tablets and laptops.

The Internet Protocol (IP) is the method by which data is transmitted from one device to another on the Internet. Currently every device has a unique IP address in version 4 (IPv4). However with the high Internet growth, IPv4 addresses are running out and a new version of addressing is being adopted, IPv6.

Griffith University is preparing to adopt IPv6 with the IPv6 Review Project. As part of the project, Information Services is currently conducting an audit of all IT infrastructure, systems and applications and preparing a transition plan.

Using IPv6 will provide Griffith with 79 million addresses. IPv6 will increase efficiency and greater capacity for Internet-connected mobile phones, Voice over Internet Protocol (VoIP) telephony and other network services.

How Will IPv6 Affect Me? To most of the Griffith community, the changes will not be noticeable. As Griffith provides more services in IPv6, your devices (i.e. smart phones, laptops, tablets) will automatically use the best one available to you. Most people will not notice the difference between the way your computer transmits data on the Internet. For Griffith IT infrastructure and service providers, new implementations will require IPv6 accessibility. Please refer to the IPv6 Griffith Guidelines for further details.

For more information, check out the IPv6 webpage. For questions, comments and feedback contact IPv6@griffith.edu.au.

World IPv6 Logo


From Griffith to Blackboard World

  • Leigh Stevenson, Manager of Griffith’s Learning and Teaching Systems, recently ventured over to Las Vegas to present at the Blackboard World Conference.

Leigh was asked to report on the success of the Griffith app and the strategies used to increase uptake and usage, and took the opportunity to learn how other institutions from around the world are utilising educational technology solutions to achieve their goals.

The conference also addressed a variety of education technology themes and trends, ranging from MOOCs, Personalised Learning and the new university experience.

Leigh’s presentation is now available online along with over 100 others from education technology professionals, including the following keynote speakers:

  • Clay Shirky – Renowned author and academic
  • Jay Bhatt – President and CEO of Blackboard
  • Sugata Mitra – Professor of Educational Technology and 2013 TED Prize winner

For more information, visit the Blackboard World Conference website.

Leigh Stevenson presenting at the Blackboard World conference in Las Vegas.